VisitEngland ROSE Award for Greetham Retreat
Rob and Jeanette Folwell, owners of Greetham Retreat Holidays were presented (on Tuesday 18th October 2016) at the Independent Hotel show in Olympia, London with the prestigious VisitEngland ROSE Award, for going the ‘extra mile’ and offering excellent customer service to guests staying at their self catering holiday let business situated just outside Horncastle at Greetham in the Lincolnshire Wolds.
VisitEngland has just announced its national 2016 ROSE Awards; its industry honour (in Recognition Of Service Excellence) designed to showcase those establishments that provide the warmest of welcome, the 100 recipients will include accommodation providers; places where the owners, managers and staff really know how to delight their customers, irrespective of their star rating, style or type of accommodation. Those recognised this year include 61 B&Bs / guest accommodation, 26 self-catering providers, 6 hotels, 3 parks/campsites, 2 hostels and 2 glamping sites. All are VisitEngland quality assessed accommodation providers and every region across the country is represented.
A quote from Visit England’s Head of Industry Development Pam Foden:
“From glamping in the valleys to cosy B&Bs in the hills the sheer number of accommodation providers recognised for going the extra mile in this year’s awards demonstrates the outstanding quality of service and innovation of products on offer to visitors across the country. Providing a high level of customer service is crucial to repeat business and the spread of awards shows that the accommodation sector is thriving across the entire country.”
Owner of Greetham Retreat Holidays Jeanette Folwell said “It’s such a privilege to win this award which has come to us, because our guests staying here at Greetham Retreat have loved what we and the area of the Lincolnshire Wolds can offer. Our guests seem to just love it here; we get so many returning time and time again who have now become our friends which makes our job such a pleasure”.
“A small example that comes to mind of making an effort and caring about our guests’ wellbeing was earlier this summer, when I gave a sunburnt guest an ‘Aloe Vera’ leaf from our houseplant and her young son just couldn’t understand why I was giving his mum, a cactus leaf to ease the pain? But it did the trick!”
Co owner Rob Folwell added “It is fantastic to be recognised nationally and it makes us so proud to be the only self catering holiday accommodation provider in Lincolnshire, and one of only two self catering businesses in the East Midlands to receive this lovely award. It helps put Lincolnshire and the Lincolnshire Wolds on the map as a quality holiday destination and place to visit and stay”.
About the ROSE Awards
Nominations are triggered following the annual VisitEngland quality assessment visit and observations by the assessor, but other evidence, including online customer reviews are taken into account. The final judging panel also looks for innovation that sets the business apart. This includes facilities or services offered to make the customer’s stay really special. Only 100 businesses in England are given this award each year. ‘ROSE’ stands for Recognition Of Service Excellence. See link for list of all winners: https://www.visitengland.com/visitengland-rose-award-2016-winners
Offers four exclusive holiday lets, specially designed to be smart, uncluttered and stylish. Our self catering holiday accommodation can accommodate 1 to 4 people in each cottage. Pets are welcomed in most cottages. Greetham Retreat is located near Horncastle in the Lincolnshire Wolds (AONB). The cottages are all set in over 4 acres of private natural grounds with fantastic views across the rolling hills of the Lincolnshire Wolds. Greetham Retreat Holidays is privately owned small Lincolnshire business that only opened in July 2010 following the full conversation and recycling of a derelict redundant barn/crew yard into the modern, luxurious and stylish award winning self catering accommodation it now offers today.